Course curriculum

  • 1. The Importance of Accountability in a Financial Institution

    • 1.1 Potential and Challenges

    • 1.2 The Relevance of Accountability

  • 2. Good Customer Outcomes

    • 2.1 Understanding the Customer

    • 2.2 Assessing Good Customer Outcomes

    • 2.3 Ensuring Good Customer Outcomes

  • 3. Risks Associated with Poor Professional Conduct

    • 3.1 Determining a Risk Profile

  • 4. Ensuring Responsible Professional Conduct

    • 4.1 What Should Institutions Focus On?

    • 4.2 Looking after Customers’ Interests

  • 5. Consequences of Non-Compliance

    • 5.1 Existing Local Regulatory Requirements

  • 6. Summary

    • 6.1 Accountability is Non-Negotiable

  • 7. Assessment

    • Instructions

    • Questions